What is an AI receptionist?
An AI receptionist is software that answers your business phone, understands the caller in natural language, and takes action — booking appointments, answering questions, capturing leads, or transferring to a person. Laviano AI does this 24/7 on your existing number, with first-ring pickup.
Will callers know it's AI?
Most don't. It speaks naturally, handles interruptions, and uses your greeting — and it always transfers to a human when asked. We're happy to disclose it, too, if that's your preference; it's a one-line change.
Do I need new hardware or a new phone number?
No. You keep your existing number and simply forward your line to us. There's nothing for your staff to learn, install, or maintain.
How much does an AI receptionist cost?
Laviano AI receptionist plans start at $500/month for Frontline (750 minutes included) and $999/month for Flagship. Overage is $0.70 per minute. There is no long contract — cancel anytime. Traditional answering services often run $1,500–$3,000+ per month.
What's the difference between an AI receptionist and an answering service?
A traditional answering service takes messages. An AI receptionist answers in your voice, books real calendar slots, handles unlimited simultaneous calls, and logs a transcript. Laviano AI is typically less expensive than staffing or a live answering service, and it never puts callers on hold.
Can an AI receptionist book appointments?
Yes. Laviano AI reads live availability in Google Calendar, Outlook, Calendly, Jobber, and ServiceTitan, offers real times, writes the booking, and texts a confirmation before the caller hangs up.
Does it work after hours and on weekends?
Yes. The AI receptionist answers nights, weekends, and holidays with the same first-ring pickup as business hours. Unlimited concurrent calls means a Saturday rush does not roll to voicemail.
What types of businesses use an AI receptionist?
Home services and HVAC, salons and spas, law offices, vet clinics, auto shops, real estate teams, medical offices, boutique studios, and restaurants. If missed calls cost you jobs, it is a fit.
What if it can't answer something?
It takes a message with full context or transfers live — based on rules you set during the build. You'll never miss a lead, and no one gets stuck on a bad answer.
How fast can we start?
Discovery this week, live within two. We move as fast as you do, and you review everything before it takes a single real call.
What happens if you make changes to my calls?
You review every script and flow change before it goes live. We give you a shared dashboard for edits, and dedicated Flagship customers get white-glove tuning as part of their plan.
Is my data safe?
Yes. Calls are encrypted in transit and at rest, and we're SOC 2 aligned. You own your data — we never train third-party models on your calls.